TianKey Cloud is an enterprise-grade AI customer service SaaS. Unify all channels, let AI answer instantly, hand over to human agents compliantly, and visualize everything with BI reports. 30-day free trial, activate online in minutes.
From AI response to human handover, workflow and analytics — complete customer service lifecycle
LLM + knowledge base dual engine with industry templates for instant onboarding.
BERT + CRF semantic understanding routes each query to the right answer or flow.
One console, all channels: Web, WeChat Official Account, Mini Program, WeCom, Douyin, voice.
Automatic human handover on negative sentiment, explicit requests, quota exhausted — auditable.
Drag-and-drop multi-turn dialogs, conditional branches, API calls — zero code.
Live chat, quick replies, auto session summaries — boost agent efficiency 40%+.
KPI, trend, channel, bot, handover, CSAT, top-miss analysis with CSV export & WeCom daily push.
Complex issues become tickets with SLA enforcement and full tracking.
Standard REST APIs and event subscriptions to connect order systems, CRM, ERP.
Multi-bot routing + user profiles: different groups, different bots, knowledge and tone.
SMS billed at provider cost price — no markup. Bind any mainstream SMS gateway.
Sensitive-word filtering, encrypted transmission, audit logs and access control.
Pay online (WeChat/Alipay/Huifu) and get your console instantly. 30-day free trial.
Import industry templates or build your knowledge base, set bot persona and flows.
Embed one line of JS or bind WeChat / WeCom / Douyin — go live today.
BI insights surface top misses; AI suggestions auto-improve your knowledge base.
From ¥680/year · WeChat / Alipay / Huifu payment · SMS at provider cost, no markup
Prices exclude tax · Invoices supported · Auto renewal reminders · Upgrade anytime
AI handles pre-sales and logistics queries on WeChat + Mini Program, zero drop-off during promotions.
Course inquiries and trial bookings answered by AI; hot leads auto-transferred to agents.
WeCom channel connected; after-sales issues flow into SLA-backed tickets with full traceability.
30-day free trial · Online activation · Money-back guarantee
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