One-stop AI customer service solutions
LLM + knowledge base dual engine. Industry templates, auto-learn similar questions, answer traceability.
BERT semantic model + CRF sequence tagging. Precise intent and entity extraction drives smart routing.
Multi-bot routing with isolated knowledge and personas for every customer group.
Phone channel with speech recognition, synthesis and IVR navigation.
One console, every channel
One-line JS embed; popup, side panel or full page.
QR authorization, auto-reply, menu and customer service messages.
Customer service component or custom session page.
External contact sessions, proactive agent messaging.
Private-message auto-reply and order inquiry handling.
IVR navigation, AI voice response and human handover.
Drag-and-drop multi-turn dialogs: branches, variables, API calls, handover nodes β zero code.
Standards-compliant auto handover: negative sentiment, explicit request, quota exhausted.
AI auto-generates summaries and tags; reply suggestions and sensitive-word alerts.
Live chat, queues, quick replies and macro library.
Multi-dimension analytics with WeCom daily push.
Auto assignment, SLA escalation, full lifecycle.
Post-chat rating, negative alerts and continuous improvement.
Daily suggestions on new hot questions; one-click KB updates.
REST API + Webhooks to connect order/CRM/ERP systems.