Help Center

1. Quick Start

Sign up & activate

Choose "Trial" or "Buy Now" on the pricing page. Fill in your company info and your console is created instantly. Paid plans support WeChat Pay, Alipay and Huifu — activated immediately after payment.

First-time setup

1. Knowledge Base: import an industry template or upload FAQ docs
2. Bots: create a bot, bind a knowledge base and set its persona
3. Channels: add Web / WeChat / WeCom / Douyin
4. Agents: invite your team members
5. Publish and start serving customers

2. Knowledge Base

Create a knowledge base via industry template import (e-commerce, education, local services…) or custom import (docs or manual Q&A). AI automatically learns similar customer phrasings — approve them in the queue and the KB keeps getting better. Assign KBs to specific bots under Bot → Knowledge Ownership for personalization.

3. Channel Integration

Web

Two forms are available, and both snippets are generated in the console:

• Floating widget: launcher button + popup, full-screen on mobile. Get it from Channels → Web → Embed code or Settings → Widget Settings → Copy embed code, then paste before </body>.
• iframe embed: put the full chat window into any page area with an adjustable height. Keep allow="microphone; camera" in the snippet — removing it breaks voice messages and photo uploads.

Appearance (theme color, launcher icon, position, margins, background, window copy) is controlled by Settings → Widget Settings and applies on save, no code change needed; you may override it via window.TKC_CONFIG, but any hard-coded value wins over the console. Source tag, window title, a specific bot, visitor name/phone and transparent background are passed as URL parameters — full list in Developer Center → Web Embedding.

WeChat OA / Mini Program — Scan-to-Bind

No complex credentials to fill in. The recommended one-click bind uses the WeChat third-party platform to connect your OA / Mini Program by scanning a QR code:

1. Ask our team to enable WeChat one-click bind for your tenant (requires the platform-level WeChat credential)
2. Console → Channels → WeChat OA or Mini Program → click "Bind with QR code"
3. Scan the authorization QR with your WeChat administrator account and confirm
4. The channel is created and AppID/AppSecret are filled automatically — just finish the callback URL setup

Messages then flow into the unified workbench and agent replies are delivered through the granted access token — no manual token management. Manual AppID/AppSecret entry is also supported.

WeCom / Douyin

For WeCom, configure CorpID/Secret/AgentID and enable session archive & proactive messaging — the AgentID is auto-cached after the first callback. Douyin binds via the open platform for DM auto-reply and order inquiries.

4. Handover & Flows

Compliant auto-handover (GB/T 47746-2026) triggers on: negative sentiment, explicit request, quota exhausted, AI unable to answer. Every handover is reason-tagged and audited. Use the visual flow builder to drag-and-drop multi-turn dialogs with branches, API calls and handover nodes; version and gray-release supported.

5. BI Reports & Daily Push

Console → BI Reports shows KPIs (sessions, messages, AI resolution, handover rate, CSAT), daily trends, heatmap, channel & bot distribution, handover reasons, top unresolved questions, tickets/flow status and agent performance. Quick range (7/30/90 days) or custom dates; export CSV. Enable Daily Push (top-right) to receive yesterday's summary on WeCom every morning — requires a configured WeCom channel with a completed callback.

6. Plans, Payment & SMS

Trial ¥9.9/yr · Standard ¥980/yr · Pro ¥1,980/yr · VIP ¥2,980/yr · Flagship ¥3,980/yr · E-commerce ¥6,980/yr · Education ¥9,980/yr; Standalone from ¥29,800, Custom ¥59,800. Pay with WeChat Pay (QR scan), Alipay or Huifu online payment — the callback is signature-verified and credited automatically, so the account is activated within seconds, no manual processing. SMS is billed at the provider's cost — no markup; bind any mainstream SMS gateway and pay exactly the provider price. Renewal reminders one year before expiry; upgrade anytime — renewals and upgrades use the same instant payment channels.

7. Audit & Compliance

Full operation trail

Every critical console action is logged with who, when, what and the source IP — covering logins, channel config, KB/bot/flow changes, agent & member management, plan purchases and system settings. Logs are append-only and cannot be deleted, meeting GB/T 47746-2026 audit requirements.

Viewing audit logs

Console → Settings → Audit Log: filter by module, action type (create/edit/delete), operator and time range, with pagination. Tenant admins see their own tenant logs; platform admins see everything.

Data security

Multi-tenant isolation, HTTPS encryption, sensitive-word filtering and role-based access control (super admin / admin / agent) protect your data.

8. E-commerce Order Integration

Customers type an order number — AI answers instantly

When a customer types an order number or phone number in any channel (e.g. "track order 12345678", "where is my refund?"), the AI auto-detects it and replies with order status, logistics tracking and refund/progress — no handover needed.

Supported platforms

Real API adapters for Taobao/Tmall, JD.com, PDD and Douyin (order lists, order details, logistics, refund/after-sales status). Once merchant authorization is configured, data comes live from the official APIs; without keys, demo data is returned so you can validate the flow first.

Setup steps

1. Create an app on the platform's open portal (open.taobao.com / open.jd.com / open.pinduoduo.com / openapi-fxg.jinritemai.com) and complete merchant authorization (access_token)
2. Set the credentials via environment variables (TAOBAO_* / JD_* / PDD_* / DOUYIN_*) and restart the service
3. Chat auto-queries orders; you can also call the open APIs directly — see the Developer Center

9. FAQ