1. What is TianKey Cloud?
TianKey Cloud AI Customer Service, built by Henan Xiaotu Culture Media Co., Ltd., is an LLM-powered enterprise customer service SaaS. It supports Web, WeChat OA, Mini Program, WeCom, Douyin and voice with AI Q&A, compliant handover, visual flows, tickets + SLA, BI reports and open APIs.
2. Does the free trial require payment or a credit card?
No. Basic info is enough for a 30-day full-featured trial — no payment method required, all features available.
3. What is the pricing and how do I choose?
Standard ¥680/year, Pro ¥1,280/year, Flagship ¥2,380/year, plus Developer Membership. Startups pick Standard; growing teams needing multi-bots, flows and APIs pick Pro; large enterprises or private deployment pick Flagship. See
Pricing.
4. Which payment methods are supported?
WeChat Pay, Alipay and Huifu. The console activates instantly after payment — no manual review.
5. What if AI answers are inaccurate?
Answer quality depends on your knowledge base. Improve it by editing KB entries, approving similar questions and configuring fallback replies; the system also suggests new entries from customer questions.
6. How does auto handover work? Is it compliant?
Handover triggers on negative sentiment, explicit requests, quota exhaustion or unanswered cases — aligning with GB/T 47746-2026. Reasons are auto-tagged and fully audited.
7. Which channels are supported?
Web (one-line JS), WeChat OA, Mini Program, WeCom, Douyin DM and voice — all managed from one console.
8. How is SMS billed?
At the provider's cost price — no markup. Bind any mainstream SMS gateway (Alibaba Cloud, Tencent Cloud, Huawei Cloud…) and pay exactly the provider price with full records.
9. How is data secured?
Multi-tenant isolation, HTTPS encryption, sensitive-word filtering, audit logs and role-based access. Your business data belongs to you and can be exported anytime. See
Privacy Policy.
10. Do you support private deployment?
Yes, Flagship supports private deployment on your own infrastructure with full data control.
11. Can I integrate my business systems?
Pro and above include open APIs and Webhooks to connect order systems (Taobao/JD/PDD/Douyin), CRM and ERP — see the
Developer Center.
12. Invoices and refunds?
VAT invoices available. Full refund within 7 days if not heavily used; otherwise prorated by remaining time. See
Terms of Service.
13. Is data lost after trial expiry?
No. Services pause after expiry but data is fully retained; it is restored immediately upon payment.
14. How do I manage multiple agents?
Add agents with role-based permissions. The workspace handles all channels with session assignment, queues, quick replies and AI assistance.
15. Do I need technical skills to launch?
No. Everything is visual: import an industry KB template, copy one line of JS for Web — plus help docs, online support and onboarding assistance.