Multi-bot smart routing + user profiles: different groups get different tone, knowledge and experience
Route by keyword, channel or scene: pre-sales bot, after-sales bot, VIP bot, campaign bot — each focused.
Every bot owns independent KB and permissions; brand tone and internal policies never leak.
Each bot can have its own name, tone and style; VIP customers enjoy a premium experience.
Conversations automatically accumulate tags and preferences for warmer follow-up service.
BI reports break down sessions and resolution by bot for fine-grained service management.
Configure routing rules and bots in the console — no development, live in minutes.
New customers get onboarding & first-order guidance; loyal members get priority after-sales and perks.
Parents talk to the course-advisor bot; students get the study-assistant bot — fully separated.
Booking inquiries hit the store-guide bot; complaints route to after-sales with auto handover & tickets.
Visual configuration — try personalization today
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