Industry Solutions

Ready-to-use AI customer service for every industry

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E-commerce & Retail

Pre-sales, in-sales guidance and after-sales tickets handled by AI β€” no drop-off during promotions.

  • Auto order / logistics / return queries
  • Taobao / JD / PDD / Douyin integration
  • Campaign scripts in one click
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Education & Training

Course inquiries, trial bookings and enrollment guidance with hot leads auto-followed.

  • Auto answers for frequent questions
  • Trial / enrollment forms
  • Compliant refund policy answers
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Local Services

Store inquiries, booking flows and order after-sales β€” build customer assets on WeCom.

  • Store / service / price answers
  • Booking flow guidance
  • WeCom archive & outreach
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Finance & Insurance

Product Q&A, application guidance and compliant wording with sensitive-word control.

  • Policy smart Q&A
  • Step-by-step application guidance
  • Compliance & sensitive-word control
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Healthcare

Appointment booking, department navigation and health FAQs, 7Γ—24 online.

  • Dept / doctor / booking answers
  • Common health Q&A
  • Emergency fast handover
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Enterprise Services

Pre-sales consulting, technical support and SLA-backed tickets.

  • Smart solution answers
  • Tiered technical support
  • Ticket SLA closed loop
SCENARIOS

Key scenarios

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Promotion traffic spikes

AI handles 85%+ of repetitive queries during Double-11 / 618 peaks.

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Night unmanned coverage

7Γ—24 AI reception with zero missed queries, followed up by humans next day.

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Repeated query automation

AI answers high-frequency questions so agents focus on high-value customers.

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System integration

Open APIs connect orders, CRM, ERP and Mini Programs β€” data flows both ways.

Get a custom solution

Talk to us for industry-specific configuration and quotes

Free Consulting