Not just another chatbot — but intake, handover, agent collaboration and analytics done right in one platform.
From answer quality to compliant handover, from omnichannel intake to analytics — covering the whole service chain.
Knowledge base retrieval plus LLM generation, with BERT intent recognition and automatic similar-question learning — accurate, traceable answers that improve over time.
One dashboard for web, WeChat Official Account, Mini Program, WeCom, Douyin and voice — every message lands in one conversation workspace.
Aligned with GB/T 47746-2026: negative sentiment, explicit requests and exhausted quota trigger handover automatically, with reasons tagged and full audit trail.
Canvas-based multi-turn flows with conditions, API calls, approval steps, scheduled triggers and handover nodes — complex logic without code.
Route by channel, keyword or customer group to dedicated bots with isolated knowledge bases and brand voice.
Conversations, response time, CSAT, bot hit rate and agent KPIs in one view, with daily/weekly/monthly reports pushed automatically.
Tenant-level data isolation, HTTPS encryption, sensitive word filtering, fine-grained roles and audit logs protecting business and customer data.
REST API plus Webhook subscriptions to connect order systems, CRM, ERP and your own apps so the AI can answer real business questions.
Five layers, integrated out of the box — deepen them step by step as your business grows.
Web widget, WeChat Official Account, Mini Program, WeCom, Douyin DMs and voice calls normalized into a single conversation bus.
Knowledge retrieval plus LLM generation, with intent recognition and similar-question learning for answers that are both accurate and natural.
Visual canvas for multi-turn dialogs and business flows: conditions, API calls, approvals and scheduled triggers, all without code.
Omnichannel desk, smart queue routing, takeover, live translation, ticket flows with SLA and CSAT follow-up — all channels in one place.
BI reports, hot-topic rankings, bot hit-rate analysis plus open APIs and Webhooks that feed service data back into decisions.
| Dimension | Traditional / early bots | TianKey Cloud |
|---|---|---|
| Response speed | Queued waiting, manual replies | Instant AI answers, 24/7 |
| Channels | Single phone line or web window | Web / WeChat / WeCom / Douyin / voice in one desk |
| Answer quality | Rigid keyword matching | Knowledge base + LLM, learns similar phrasings |
| Human handover | No standard, customers lost | Rule-based, reason-tagged, auditable |
| Complex flows | Q&A only, no process | Visual flows with API and approval nodes |
| Personalization | One script for everyone | Multi-bot routing with isolated knowledge |
| Cost structure | Headcount grows linearly | AI covers 80%+ of repetitive queries |
| Go-live time | Weeks of procurement and setup | SaaS onboarding, one line of code for web |
| Scaling | Hire more people and devices | Elastic SaaS, buy top-ups as needed |
| Analytics | Gut feeling, no metrics | Multi-dimensional BI with scheduled reports |
| Integration | Data silo, no business linkage | Open API + Webhook for orders / CRM / ERP |
Company data stays invisible to other tenants — knowledge, transcripts and contacts are separated with clear permission boundaries.
HTTPS everywhere, encrypted sensitive configuration, full operation logging and traceable anomalies.
Automatic sensitive-word interception plus compliant script libraries for finance, healthcare and other regulated industries.
Admin, agent and QA roles separated, with menu, data scope and action permissions assigned per role.
Following GB/T 47746-2026: AI identity disclosed, human route always available, service process auditable.
For sensitive or internal-network requirements, the Standalone plan deploys on dedicated servers with fully private data.
¥9.9 trial (one year) · online activation · one line of code for the web widget
Start with ¥9.9 View Pricing