8 core advantages that make customer service smarter, faster and more compliant
Dual engine (knowledge base + LLM) with BERT intent recognition; auto-learns similar phrasings for continuously better answers.
One console for every channel: Web, WeChat OA, Mini Program, WeCom, Douyin, voice β real-time sync, seamless handover.
Aligns with GB/T 47746-2026: auto handover on negative sentiment, explicit requests, quota exhausted β fully audited.
Drag-and-drop multi-turn dialogs with conditional branches, API calls, approval nodes and handover β zero code.
Instant online activation, no servers needed; from Β₯680/year; SMS billed at provider cost β no markup.
Multi-tenant isolation, HTTPS encryption, sensitive-word filtering, audit logs and role-based access.
Multi-bot routing: different customer groups get matched bots, isolated knowledge and personalized personas.
REST API + Webhooks to connect order systems, CRM and ERP; AI answers logistics and after-sales directly.
| Aspect | Traditional Support | TianKey Cloud |
|---|---|---|
| Response speed | Queuing, human latency | AI answers in seconds, 7Γ24 |
| Channels | Single phone or web | Web/WeChat/WeCom/Douyin/voice |
| Cost | High labor cost, repetitive queries | AI handles ~80% repetitive queries |
| Handover | Unmanaged, lost customers | Compliant triggers, audited |
| Analytics | Gut feeling, no data | Multi-dimensional BI insights |
| Scaling | Hire more people | Elastic SaaS, live in 3 minutes |
30-day free trial Β· instant activation Β· go live in minutes
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