About Us - TianKey Cloud AI Customer Service | Henan Xiaotu Culture Media Co., Ltd.

Who we are

TianKey Cloud AI customer service is built by Henan Xiaotu Culture Media Co., Ltd. — an enterprise-grade, LLM-powered customer service SaaS. We focus on one thing companies need every day: customer support. Large language models, intent recognition, knowledge retrieval and flow orchestration are combined with real operations to deliver one platform covering omnichannel intake, AI answering, compliant handover, ticket closure and BI insights.

We do not build flashy demos. We build tools companies use every day: one line of JS for your website, online payment for instant activation, plans starting at ¥1,280/year — try first, pay later, and judge us by the data.

Why we started

What support teams struggle with

Repetitive questions consume most agent hours
Enquiries scatter across platforms with no single view
Bots answer off-topic, frustrating customers
No metrics — service quality is a matter of opinion
Systems are either too expensive or too shallow

How we approach it

AI absorbs 80%+ of repetitive questions
One omnichannel desk: serve and store everything
Knowledge base + LLM, misses collected and re-learned
Compliant handover with full logging — nobody gets trapped
BI turns service quality into measurable numbers

Mission & vision

🎯

Mission

Empower enterprise customer service with AI so every interaction is efficient, warm and compliant.

🧭

Vision

Become the trusted AI customer service SaaS for SMEs — affordable to adopt and genuinely useful.

💎

Values

Customer first, pragmatic innovation, long-term thinking, mutual success.

Capability map

🔗

Omnichannel intake

Web, WeChat Official Account, Mini Program, WeCom, Douyin and voice unified into one workspace.

🤖

Dual AI engine

Knowledge first, LLM second, with intent detection and similar-question learning that improves over time.

⚖️

Compliant handover

Aligned with GB/T 47746-2026 — triggered automatically, reason tagged, process auditable.

🪄

Flow orchestration v2

Canvas-based flows with conditions, API calls, approvals and scheduled triggers.

🎫

Tickets & queues

Ticket flows, SLA timers and skills-based queue routing to keep responsibilities clear.

📊

BI insights

Multi-dimensional analysis of sessions, response times, CSAT and bot hit rate, delivered on schedule.

Milestones

Platform launch

Multi-tenant SaaS foundation with Web channel Q&A, online activation, plan billing and payments (WeChat Pay / Alipay / Chinapnr).

Omnichannel expansion

WeChat Official Account, Mini Program, WeCom and Douyin DM support, plus a unified agent workspace for every channel.

LLM upgrade

New AI engine: knowledge base + LLM dual engine, BERT intent recognition and automatic similar-question learning.

Compliance & efficiency

GB/T 47746-2026 compliant handover, visual flow orchestration v2 (API / approval / scheduled nodes), BI reports and daily digests.

Personalization & ecosystem

Multi-bot routing, ticket SLA, overseas channels with live translation, open APIs and Webhooks.

Continuous evolution

Full voice pipeline, deeper industry packs and usability improvements are on the roadmap, co-created with our customers.

Service commitments

🚀

Onboarding support

From knowledge setup to channel connection, our team completes the initial configuration with you.

🛎️

Responsive support

Online 9:00–18:00 on business days, with requests and incidents tracked through email and WeChat.

🔄

Continuous releases

Versioned monthly iterations; new capabilities become available automatically during your subscription.

Contact us

📧

Business email

openshop@qq.com

Plans, solution consulting, invoices and contracts — answered within one business day.

💬

WeChat

SkyTechCloud

Online 9:00–18:00 on business days for demos and one-on-one activation help.

Operating entity: Henan Xiaotu Culture Media Co., Ltd., official operator of TianKey Cloud AI Customer Service. Product site www.open-web.cn, console at chat.open-code.cn.