Bringing every business an intelligent customer service with AI
TianKey Cloud AI Customer Service is built by Henan Xiaotu Culture Media Co., Ltd. — an enterprise-grade AI customer service SaaS platform powered by large language models. We focus on the high-frequency customer service scenario and combine LLMs, intent recognition, knowledge retrieval and workflow orchestration with real business needs, delivering a one-stop solution from omnichannel access → AI answers → compliant handover → ticket closure → BI insights.
Customer-first, technology-driven: the product evolves by version — from multi-tenant SaaS foundations and Web channel, to WeChat / WeCom / Douyin channels, compliant auto-handover, visual flow builder v2, BI reports and multi-bot personalization — always growing with our customers.
Empower customer service with AI — efficient, warm and compliant.
Be the trusted AI customer service SaaS brand for SMBs worldwide.
Customer first · Pragmatic innovation · Long-term thinking · Win-win.
Multi-tenant SaaS with Web AI Q&A, online activation, plans and payment (WeChat/Alipay/Huifu).
WeChat OA, Mini Program, WeCom and Douyin DM connected; unified agent workspace.
Dual-engine AI (KB + LLM), BERT intent recognition, auto-learn similar questions.
GB/T 47746-2026 compliant handover, visual flow builder v2 (API/approval), BI reports & daily push.
Multi-bot routing, tickets + SLA, open API & Webhooks, order integration (Taobao/JD/PDD/Douyin).
Voice full pipeline and deeper industry solutions on the way.
30-day free trial · instant activation · money-back guarantee
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