8 business scenarios across the full customer journey
Product intro, pricing and promotion questions answered in seconds β never miss a lead.
Logistics, returns and usage guidance by AI; complex issues flow into tickets.
Campaign promotion, lead capture and follow-up with AI-guided conversations.
Personalized recommendations: matched bots for each customer segment with precise offers.
SMS and WeCom messages for order status, campaigns, appointments β billed at provider cost.
Workspace with auto session summaries, quick replies and knowledge suggestions β 40%+ faster.
| Industry | Typical scenarios | Key value |
|---|---|---|
| E-commerce | Pre-sales, payment reminders, logistics, returns | Zero drop-off, -60% labor cost |
| Education | Course inquiries, trial bookings, refund policy | 3x lead conversion, 4.9 CSAT |
| Local services | Store lookup, bookings, after-sales | Customer assets on WeCom |
| Finance & insurance | Product Q&A, application guidance, compliance | 100% compliant, -50% agent load |
| Healthcare | Appointments, department navigation, health FAQs | 7Γ24 coverage, urgent handover |
| Enterprise services | Pre-sales, tech support, tickets + SLA | 98% SLA met |
| Chain retail | Per-store service, member inquiries | Unified HQ control, consistent UX |
| Public services | Guidelines, policy Q&A, window triage | Unified policy, less pressure |
AI covers 7Γ24, answers night queries instantly, agents follow up next day.
AI handles 80%+ repetitive queries during flash sales; agents focus on VIPs.
WeCom/SMS push campaigns; AI follows up interested leads.
BI reports surface KPIs and improvement suggestions.