Last updated: August 1, 2026 · Effective: August 1, 2026
TianKey Cloud AI Customer Service ("the Platform") is operated by Henan Xiaotu Culture Media Co., Ltd. ("we" / "us"). We take your privacy seriously. This policy explains how we collect, use, store, share and protect your personal information.
Company name, contact person, phone number and email provided during registration.
Knowledge base content, session records, messages, agent information, tickets and rating data generated while using the Platform. Business data belongs to you (the tenant).
Device info, browser type, IP address, access time and operation logs for security and experience optimization.
Personal and business data is stored on servers within mainland China, encrypted in transit (HTTPS/TLS) and at rest, retained for the legally required period, then deleted or anonymized. We apply role-based access control, operation audit trails, data masking, backups and regular security testing. The platform uses multi-tenant isolation — data between tenants is fully separated.
We never sell your personal information. We may share only: with your explicit consent; with service providers strictly necessary to deliver the service (e.g., SMS gateways, payment processors); when required by law or judicial/administrative authorities; or to a successor entity in a merger or acquisition (which must uphold this policy).
You may access, correct, copy, delete your personal information, withdraw consent and close your account. Email openshop@qq.com or WeChat SkyTechCloud to exercise these rights; we respond within 15 business days.
The Platform serves enterprise customers and is not directed at children. If we learn that a child's information was collected without parental consent, we will delete it promptly.
We may update this policy from time to time and will notify you of material changes via in-app notices or email.