News & Updates

Bot-level analytics, channel normalization and handover reason analysis with CSV export and WeCom daily push.

Different customer groups now get matched bots, isolated knowledge bases and personalized tones.

Auto handover on negative sentiment, explicit requests and quota exhaustion with full audit trails.

Drag-and-drop multi-turn dialogs, branches and handover nodes — zero code.

Private-message auto-reply and order inquiry handling for short-video commerce.

From "can answer" to "answers well": LLM + knowledge base + human fallback becomes the mainstream model.