News & Updates

Channel partners can activate "Channel" plans for customers inside the system with exclusive discounts and commissions — automatic settlement, withdrawal anytime, unified review by admins.

Custom categories for quick replies; phone-number login for agents; download Windows/macOS/Android agent & admin clients right from the console.

New payment gate (switch, config self-check, availability gating), one-time trial, online activation via WeChat/Alipay/Huifu with Alipay certificate-mode signing.

Bot-level analytics, channel normalization and handover reason analysis with CSV export and WeCom daily push.

Different customer groups now get matched bots, isolated knowledge bases and personalized tones.

Auto handover on negative sentiment, explicit requests and quota exhaustion with full audit trails.

Drag-and-drop multi-turn dialogs, branches and handover nodes — zero code.

Private-message auto-reply and order inquiry handling for short-video commerce.

From "can answer" to "answers well": LLM + knowledge base + human fallback becomes the mainstream model.